Privacy Policy

At Name & No., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our site, we may collect the following types of information:

Personal Information (you provide at checkout):

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via Shopify or other third parties)

Device & Usage Information (collected automatically):

IP address
Browser type
Time zone
Pages visited and time spent
Referring site or search terms

We collect this information using cookies, pixels, tags, and similar technologies. This includes partnering with third-party services such as Microsoft Clarity, which helps us understand user behavior through heatmaps, session replays, and behavioral metrics. Website usage data may be collected using first- and third-party cookies and other tracking technologies. For more information, see our Cookie Policy.

2. How We Use Your Information

We use your information to:

Fulfill and manage orders, payments, and delivery
Communicate with you (e.g., order confirmations, support, marketing)
Improve our website and user experience
Provide personalized marketing and advertising
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We share your data only with trusted service providers, including:

Shopify – our website and payment platform
Google Analytics – for tracking website performance
Meta (Facebook/Instagram) – for personalized advertising
Klaviyo – for email and SMS marketing
Microsoft Clarity & Microsoft Advertising – to analyze how users interact with our website through behavioral metrics, heatmaps, and session replays. This data helps us improve and market our services, and may also be used for fraud detection and site optimization. For more details, see the Microsoft Privacy Statement.
Delivery and logistics partners (e.g., Royal Mail, DPD)

Each partner only receives the data necessary to perform their function and must protect your information under applicable laws.

4. Marketing Communications

If you opt in, we may send you marketing emails or SMS messages. You can unsubscribe at any time using the link in any message or by contacting us.

5. Your Rights (UK & EU)

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw your consent at any time
Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@nameandno.com.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

7. International Transfers

As we use global tools (e.g., Shopify, Klaviyo), your data may be processed outside the UK. We ensure that appropriate safeguards are in place to protect your information in these cases.

8. Security

We take reasonable steps to protect your information using industry-standard security practices. However, no method of transmission or storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: contact@nameandno.com
Website: https://nameandno.com